OSPRY Docs

Installing the script

Verify the script is working

Who this is for: Owners and admins · Where: Portal -> Observe -> Script (/script)

What this does

Checks that your installed snippet is actually firing on your site, and helps you fix it if it is not. Each domain row shows a verification status you can re-check on demand.

Steps

  1. Open Observe -> Script.
  2. Find your domain in the Active domains list.
  3. Click Test script on that domain row. OSPRY runs a live check against the page.
  4. Read the result:
    • Verified: the snippet is firing correctly. You are done.
    • Failed: open the Installation Debugger to see which checks did not pass, fix the snippet on your site, and re-test.
  5. Re-test after any change until the row shows verified.

the Test script dialog open over the Script page, showing the verification running state for a selected domain with a "Re-test" action.

the Installation Debugger dialog showing the individual verification checks (pass/fail) and a diagnostic message for a failed domain.

Tips & FAQs

  • Publish first. Verification checks your live site, so deploy or publish the page with the snippet before testing.
  • Give it a moment. If you just added the snippet, wait for your site's cache or CDN to refresh, then re-test.
  • Failed last time? When you open the debugger for a domain whose last check failed, it tells you the last verification failed and to re-check after confirming the snippet is installed.
  • Capture paused. Verifying a domain does not resume capture. If capture is paused, resume it from the top bar to start collecting visitors again.
  • Still failing? Confirm the snippet is on the right domain (apex, www., or app.), not blocked by a tag manager, and not stripped by a security or privacy tool. If you are stuck, contact support.