OSPRY Docs

Billing and plans

Understanding usage and metering

Who this is for: Everyone (billing details are owner/admin only) · Where: Account menu -> Billing (/subscription); usage also surfaces on the Dashboard and Intent pages

What this does

Explains how OSPRY counts what you pay for, so your wallet usage and invoices make sense.

What counts

  • New person identifications draw from your wallet. Each new person OSPRY identifies draws your prepaid wallet down at your plan's per-identified-person rate.
  • Enrichments draw from your wallet. On Pro+ and Agency, each AI enrichment draws the wallet down at your plan's per-enrichment rate.
  • Repeat visitors are free. Someone you have already identified is not charged again. Repeat visits are not re-recorded unless you turn on repeat-visitor collection on the Script page, and even then they remain free.
  • Excluded domains never count. Domains on your exclusion list (for example, free email providers or your own internal traffic) are never charged.
  • Loading contacts is free. Bringing your own contacts in (CSV, the contacts API, or a HighLevel sync) is free and unmetered at any volume; the wallet is only drawn down when a new person is identified or enriched.
  • Domains and seats are plan inclusions, not a per-domain charge. Your plan includes a set number of domains and seats; you are not billed per active domain.
  • Intent volume is metered for cost attribution. The behavioral layer's volume is recorded per account so its upstream cost is attributed correctly; it does not draw your wallet down. You can see intent volume this period and all time on the Intent page.

Where to see your usage

  • Dashboard: the identification tiles show resolved people and companies for the selected range.
  • Subscription page: your wallet balance, recent draw-downs, and your per-unit rates.
  • Intent page: intent volume this period and all time.

the Subscription page Wallet panel showing your prepaid balance, recent per-identification and per-enrichment draw-downs, and your auto-top-up setting.

Steps

  1. Open the account menu and choose Billing to see your wallet balance and recent usage.
  2. Compare resolved people against your Dashboard tiles for the same period.
  3. Turn on auto-top-up so identification never pauses when the balance runs low (optionally with a recharge threshold and target).

Tips & FAQs

  • Why was I charged for a visitor? Charges are for new person identifications and enrichments. Repeat visits, excluded domains, and loaded contacts are never charged.
  • Keep noise out. Add internal and free-email domains to the exclusion list on the Script page so they never draw from your wallet.
  • Turning on repeat collection. This is a strong buying signal, and repeats stay free; it is off by default so your feed stays clean.
  • Plan a ceiling. Set the auto-top-up threshold and target to keep spend predictable. New metered work normally pauses before an insufficient balance is debited; a bounded negative balance can still appear from chargebacks or an already in-flight grace case, and it remains visible in the wallet ledger.